Frequently Asked Questions
Everything you need to know about shopping at Chazzy Couples Boutique.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Do you offer international shipping?
Currently, Chazzy Couples Boutique ships exclusively to customers within the United States and Canada. We are looking to expand to more international destinations soon.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. Please note that for hygiene reasons, certain intimate apparel and personalized items are final sale.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products discreetly packaged?
Yes, we value your privacy. All orders are shipped in plain, unmarked packaging with a neutral return address that does not mention the boutique name.